How One Plus One Made Three

“What keeps you up at night?” I asked.

“Frankly, in this economy, I worry about sales, and getting a good price for my apples.”

I hung up the phone and thought about that.  We happen to source bottles overseas. We also have a few really good food distribution centers in China. What if we put these two together?

I picked up the phone and let a rather surprised apple grower know,

“I think I solved that sales problem of yours.”

After that, he’s been calling for a lot more things these days.

Our mission is problem-solving.  Between all our employees, someone always has a solution.

- Butch Pollard, CEO
Long story short, we need a pinch hitter in China.

That’s how the conversation started. When the dust settled, it became another way we stepped up for one of our clients.

“We don’t have the cultural knowledge or insight to manage offshore production well enough, so I’m hoping you can help us out.”

“We can.”

And that’s how we became the trusted partner they were looking for. Initially we provided them with the on-site QA needed. Eventually we ended up managing the entire supply chain.

Amazing what you can accomplish when you combine experience, knowledge and trust.

“You guys really hit a home run on this one.”

To effectively sell internationally, you have to know the environment and the culture.  Having expert staff in-country gives us an important edge.

- Kim Cragun, Merchandise/Customer Service
A Story of Pluck, Luck and a Burning Desire to Succeed.

It started with a quick check-in call on Thursday afternoon. “I’d love to chat, but I’ve got a bit of a crisis.  I need to call you back,” he said. Now this client is pretty nonplussed, so I had to ask, “Anything I can help you with?” “Probably not. We need to set up a distribution center in Memphis.” “Give me ’til Monday?” I asked. “Sure,” he said, humoring me. Ten days later, his DC was up and ready.

What’s important to our customers is what’s important to us.  And that’s true on a daily basis.

- Phil Bird, Executive Vice President
Timing & Balance Both Are Critical In Surfing and Business

Now you might think supplying paper for color printers may be a simple automatic order refill.  Not so with test papers.  And not so when those papers need to be delivered globally for Hewlett-Packard.  It’s a logistics nightmare, where every day includes the usual, the unusual and the urgent.  But ongoing needs, even where the individual orders are small and custom, are challenges that we relish.

We’re built for customers who run on just-in-time inventory.  That may scare other suppliers, but to us, it’s a day at the office.

- Drew Paterson, Willamette Region Sales
$#*! Happens. It's only a problem if you let it be.

Ben got the call after lunch one Tuesday.  It’s the call we all dread — there was a problem. Turns out, a customer’s poly bags were splitting at the seams and failing to hold.

By the end of the day, Ben had identified the bad batch and had it pulled from inventory.

“Good news,” Ben told the agitated customer.  “We have another lot in our inventory to replace your bad lot.”

“That’s great, Ben, but we’re dead in the water here.”

“More good news,” Ben reassured his customer.  “The truck is already loaded. I have a CDL.  And I’ll be on the road to Seattle by 7 am to change out that stock for you myself.”

“Wow.  Fantastic.  Thanks,” came the startled, but pleased, response.
“See you in the morning.  I’ll have the coffee ready.”

There is always more than one way of doing things. My job is to find the most efficient way.

- Jim Young
The Right Packaging Solution Makes A Big Difference

Evaluating and buying stretch film on price translates to more money spent on film and poor load stability. Ben, recognizing how customers have been trained to think, consistently demonstrates how the right piece of unitizing equipment combined with the right stretch film will always yield less film, a stable load and money saved. This combination makes a big difference!

Contact Us

12402 SE Jennifer St Suite 190
Clackamas, OR 97015
Phone: 503.905.5000
Toll-free: 877.978.0002
Fax: 503.905.5050
Email Us

Supply Source International
(Shanghai) Co., Ltd

Phone: 86-21-69171630
Fax: 86-21-69173585
Email Us

14A, Zhaofeng World Trade Mansion, No.369 Jiangsu Road,
Changning District, Shanghai, China 200050

GLASCOW Pitreavie Group
Phone: +44 (0)1592 631273
Fax: +44 (0)1592 774214
Email Us

Del Office Support
Unit 4-6
Fife Food & Business Centre
Southfield Industrial Estate

Contact us